HELLO, MY NAME IS

Ryan Gajunera

SEO Specialist and experienced account manager

RYANJIMGAJUNERA17@GMAIL.COM

+63 967-574-2685

About Me

I am a start-up SEO specialist based in the Philippines with 7 years of experience in the BPO industry as an agent and account manager.

I help you rank your website and improve its Google authority

I am a start-up SEO specialist with a robust background in the BPO industry, where I accumulated over 7 years of experience as an agent and supervisor. This unique blend of skills sharpens my strategic approach to SEO, allowing me to effectively manage and significantly enhance your website’s presence on Google.

Utilizing advanced platforms like WordPress among others, I focus on optimizing your site’s visibility and search authority. My approach is not just about improving rankings—it’s about creating sustainable visibility and driving real, measurable results.

Making your website more visible on Google is my ultimate goal, ensuring it not only reaches but exceeds its potential. Let me help you unlock the full power of your online presence.

I can help you manage your Amazon Account and take complete control of everything

As an experienced e-commerce Virtual Assistant, I have an in-depth understanding of the use of Amazon Seller Central for business owners. This doesn’t only limit my abilities in using Amazon Seller Central, as I also have skills in stock management, inventory forecasting, handling customer inquiries, processing orders, and coordinating shipments.

My comprehensive knowledge and hands-on experience make me well-equipped to efficiently manage and grow your Amazon business.

Managing projects, as well as people, is one of my strengths as an experienced supervisor and account manager

Managing projects, as well as people, is one of my strengths as an experienced supervisor and account manager. I have successfully led teams in various capacities, ensuring project goals are met while maintaining high standards of performance and productivity. My experience includes overseeing day-to-day operations, coordinating with different departments, implementing process improvements, and driving team performance to achieve organizational objectives. My ability to manage complex projects and effectively lead teams has consistently resulted in improved efficiency and successful project outcomes.

What I Do

As an SEO specialist, I boost website visibility through keyword research, content optimization, and technical enhancements to improve search engine rankings.

KEYWORD ANALYSIS

I delve into identifying relevant keywords, crucial for boosting search engine visibility and enhancing website performance.

ON-PAGE and OFF-PAGE OPTIMIZATION

I refine website content, meta tags, and structure to align with chosen keywords while actively building backlinks to bolster authority and rankings.

CONTENT STRATEGY

Crafting a dynamic content plan that resonates with our SEO objectives and captivates our target audience is my forte.

TECHNICAL SEO

I meticulously ensure that our website’s technical aspects, encompassing site speed, mobile-friendliness, and crawlability, are finely tuned to meet search engine standards.

USER EXPERIENCE OPTIMIZATION

Enhancing website usability and user experience is paramount. I strive to foster engagement and minimize bounce rates through seamless navigation and compelling content.

LOCAL SEO

I specialize in optimizing our website for local searches, adeptly managing local listings and securing local citations to boost our visibility in regional markets.

Skills

SEO Specialist

Data Analysis, Problem-Solving, and Attention to Detail

Understanding of HTML/CSS and Website Auditing

Content Creation and Content Strategy

SEO Strategy Development, Project Management, and Competitor Analysis

Team Collaboration, Reporting and Presentation

Virtual Assitant

Stock Management through the use of Amazon Seller Central and Silvasoft

Handling customer inquiries and creating shipping invoice

Handling shipments and creating shipping labels through Amazon Seller Central

Updating data and files through the use of Excel sheets

Assistant Manager

Team Development

Queue Management

Goal Development Planning

Training and Development

Operational Planning

KPI management

Technological Expertise

Client Communication

Task Delegation

My Experience

2017 – 2019

SPI Global Inc.

Customer Service Agent

I worked in a publishing account based in Germany. Our main task is to process book orders for our customers which are authors and publishers. We also communicate to them in terms of their shipment and order information.

2019 – Present

ECE Contact Centers Manila Inc.

Customer Service Agent
Team Leader
Senior Team Leader
Assistant Manager

Customer Service Agent (2 years)
I handled various customer service channels, including chat, email, and phone. During my tenure, I was promoted to Tier 2 (escalation agent) due to my exceptional performance in resolving complex customer issues.

Team Leader (1 year)
As a Team Leader for a technical account, I led a chat support team, overseeing team performance, training, and quality assurance.

Senior Team Leader (1 year)
After a year as a Team Leader, I was promoted to Senior Team Leader, managing multiple departments such as Orders, Services, Escalation, QA-CSAT, and QA-Tech. I implemented process improvements and enhanced inter-departmental coordination.

Assistant Manager (Present)
Currently, I manage a technical account for a US-based client with a team of 150 agents, overseeing operations, ensuring service level agreements (SLAs) are met, and driving team performance.

2024 – Present

Part-time job(European Client)

Virtual Assistant/SEO Specialist

I assisted a Netherlands-based client with various tasks, including managing inventory, answering customer inquiries on Amazon, updating stock on Amazon, and processing shipments to restock our warehouses through Amazon Seller Central. Additionally, I managed his Amazon Digital Marketing Service, helping to establish new clients and prepare their Amazon accounts.
As a Virtual Assistant, I was also responsible for SEO on his two e-commerce websites to improve their visibility and ranking on Google. I managed the websites using WordPress and published blogs related to their services, ensuring the sites remained up-to-date and engaging for visitors.

Portfolio

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Ryan Jim Gajuner

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